A message from the team at Audere Beauté
During this extraordinary time, our customers, our staff, and our community are the most important thing and as always, shipping your orders carefully and in a timely manner is our highest priority.
Your orders will be dispatched via DHL. Please see the shipping page for more information on delivery:
Delivery is free over US$49/Rs 1950.
We are not currently dispatching International orders as the Mauritius borders are closed.
As the situation evolves, there may be unexpected impacts on some orders. We will continue to monitor the situation however, if your order experiences a delay we will reach out to you as soon as possible. If you have a delivery question, please contact our customer service team via email only (email@example.com). We currently have a response time of 48-72 hrs (business days) due to the high influx of emails.
In response to COVID-19 we are taking the following, necessary measures to ensure the safety and health of our warehouse staff. We are still dispatching products safely and to the highest quality with these essential precautions put in place:
- Operations have been adapted to run leaner, ensuring our team can maintain a safe physical distance from each other.
- Shifts are being staggered to allow for fewer people to work at one time to allow for this distancing.
In addition, our office staff are:
- Practicing social distancing by having our office staff work from home
- Enhancing/deepening cleaning and sanitization procedures
- Implementing strict protocols for reporting illness, self-isolation and/or self-quarantine
For any specific questions not answered here, the Customer Service Team is here for you.
We appreciate your patience and understanding during these times.
Lots of love,
The Audere Beauté Team