We recently made an update to our website that now allows you to check out and pay in Mauritian Rupees (Rs). Please use the updated account details when completing your purchase via bank transfer.
We offer two types of payment:
Option 1 - Credit Card
You can pay via credit card at checkout.
This is the easiest and fastest way to secure your order and to make payment.
After selecting the “Credit Card” option, you will be taken to the payment page where you can insert your card details. The payment gateway is encrypted and secured via shopify.
Option 2 - Bank transfer (Only for Mauritius)
The bank transfer process is displayed when you check out, and is as follows:
- Step 1 - Select Bank Transfer and complete your order:
- Step 2: After completing your order, you will be given our bank details to carry out the bank transfer.
NOTE: Please include your order number as the reference. We can only reconcile your payment if an order number is included.
Our account is with the Mauritius Commercial Bank (MCB).
You can use the juice app or normal MCB internet banking to carry out your transfer.
Non MCB Transfers
This option can take a couple of business days, please send a proof of payment to firstname.lastname@example.org to ensure that your order doesn’t get cancelled.
Check your payment status
If you close the page and do not have the bank account transfer details, you can click on the 'view your order' button in the order confirmation email, which will return you to the order page, with bank account details.
You can also view the payment status by logging into your account on our website and view your order history.
Our accounts team reconciles bank transfers daily. Orders without transfers are automatically cancelled (unless you have sent a proof of payment from a non MCB bank).
Our bank transfer policy:
Our warehouse will dispatch your parcel once the funds are received. The system will automatically cancel your order if a transfer isn’t received. We request that you carry out the bank transfer as soon as you finish placing your order.
We will however put a manual stop to the cancellation if you send a proof of payment from a non MCB bank.
We unfortunately cannot hold non paid orders due to the high demand and orders.